(But don’t worry, even if you’re experiencing network problems beyond just setting up your Plex server, we still have you covered.)Ĭheck the documentation of your router or simply search for the router name and additional search terms like “how to enable UPnP” for additional information. If you can’t log in, at all then you’ve got a bigger problem on your hands–a general internet outage. It’s important to note that the Plex Media Server can still reach the internet (the server is signed in), but the Plex system can’t access your Plex server from the outside. If you enable remote access to your Plex Media Server and see an error message like “Not available outside your network”, then you have a little trouble shooting to do. While remote access is generally headache free, sometimes you run into a hiccup or two. Troubleshooting Your Plex Media Server’s Connection
#Configure plex media server with router how to
If you’re having issues, however, don’t worry–in the next section we’ll look at the most common issues and how to solve them. The Plex system automatically handles all the connection data as long as you are logged into the same Plex account on your media server and all your client devices. By default, you’ll only see a simple view (the information in the large red box below), for the more advanced view with the “Server Mapping” information visible, click on the “Show Advanced” button in the upper right corner of the navigation bar.Īlthough making note of both the internal and external IP addresses and port numbers is useful for troubleshooting, you don’t need to know any of this information for regular day-to-day use of Plex Media Server. Then, from the left hand navigation pane, select “Remote Access”. Within the Settings menu select, the “Server” tab. While logged into your Plex Media Server’s web control panel, select the Settings icon from the upper right toolbar. Regardless, it’s easy enough to check the status of remote access and enable it if it is currently disabled. While the default state is enabled, you may have opted at the time to disable remote access, or perhaps you inadvertently disabled it while messing around with the system settings later on. How to Enable Remote Accessĭuring the initial setup of the Plex Media Server, the setup wizard prompts you to enable or disable remote access. If you need help with the initial setup and configuration of Plex Media Server, please refer to our getting started with Plex guide here. Let’s look at how to enable remote access and then how to trouble shoot remote access issues. Most of the time you should have very little trouble setting up remote access to your Plex Media Server, but there are a few instances where your home network configuration can throw you a curve ball.
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